What Do You Mean?

“We want to go from good to great,” a prospective client recently told me.  “That’s wonderful.” I remarked, “Can you tell me what in particular will be better when you’re a great company?”
 
“I want to be a better manager,” my new coaching client said.  “That’s laudable,” I replied, “but tell me: What specifically will be different when you are a better manager?”
 
It is very difficult to work on generalities.  Identify specific objectives.

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