Not Lovin' It So Much

McDonalds told franchisees last month that “service is broken.”  Rude employees, slow service, and a chaotic environment don’t lead to a good customer experience.  No doubt it’s quite a challenge…

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Be More Weird

I was in Austin last week working with an international group on strategy.  One of the key discussion topics was the need for change and innovation in the organization.  Often…

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Managing By Opinion

In some leadership groups, opinions appear to be more important than facts.  I've seen senior management groups where an executive's in-depth knowledge and experience is over-ruled by opinions from other…

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