It doesn’t matter if you’re in a small firm or large company, you cannot tolerate repetitive mistakes or having to regularly redo a subordinate’s work. Making mistakes and experiencing failure are all part of pushing oneself and innovating – if you’re not failing you’re not trying. But concomitant with that is the need to learn from mistakes and not repeat them. If you’re spending more than 10% of your time having to address repetitive problems, that’s way too much. You need to do your work, not others’. Find really good people, turn them loose, and pay them for results.
© Bob Legge 2013 All rights reserved