McDonalds told franchisees last month that “service is broken.” Rude employees, slow service, and a chaotic environment don’t lead to a good customer experience. No doubt it’s quite a challenge to ensure consistent quality across 14,000 locations. But wait a minute—this is a big deal precisely because consistency has always been a core element of McDonald’s business strategy–no matter where you go, a Big Mac is a Big Mac. So to lose control of service quality is a major problem; not of the strategy itself, but of how it is implemented. Getting all employees on-board with the strategy is a key challenge of strategy implementation in every organization.
Strategy Implementation Intensive – Magnify the impact of your strategy through a group workshop designed to build accountability, create an environment where all employees act as owners, dramatically improve strategy communication, create a strong management platform, and get everyone on the same page. And do it all with the finest in executive development. If you want to know more about this highly focused and proven approach to dramatically improve results, contact me.
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