For thirty years I’ve observed executives in interviews and meetings, during presentations, at social events, and so on. From the beginning I’ve been impressed with how the wisest, and usually most powerful, executives did the least amount of talking while others droned or pontificated at length. One of the most powerful tools executives and managers have is listening. Another is asking insightful questions. Try this: The next time you meet with an employee group, instead of going in with your agenda, just ask a couple questions, listen carefully and then show them you’ve listened. You’ll be amazed at what you learn, and they’ll be amazed at how good the meeting was.