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I don’t know where this came from, but I hear way too many people talking about deliverables.  Maybe it’s because a deliverable is better than lots of activity, but what you really want is results. Would you rather have a report, a study, a training session, a meeting, or do you want higher productivity, increased sales, more profits, less turnover, reduced costs, etc.?  And while we’re at it, are your employees rewarded for business results, or just actions?