Do your people talk about results — or activities?

During the many years I’ve been working with companies, the characteristics of high-performing and ineffective organizations is stark.  In high-performing companies, people talk about the many ways to achieve significantly better results.  They are energized by improving the way they do things, solving problems and learning.
In ineffective companies, the talk is all about tracking and monitoring activities.  They tell stories and give excuses for why something didn’t happen, and it’s always something other than themselves that causes weak performance.
Where’s the focus in your company?  What are you doing to make results, not activities, the topic of conversations?

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