Can't do/Can do

The world is full of people who will tell you that you cannot do something. It’s a trait of bureaucracy. But can also be a trait of HR, customer service, purchasing, and other areas in your business. While there may be perfectly good reasons for saying no, it’s not helpful. How refreshing it is then, when the response is “You can’t do that, but let’s figure out how you can get the result you want.” It’s a difference in attitude, but it’s also a difference in how the person regards his or her job and their depth of knowledge.
Bob Legge works with companies to improve individual and organizational performance. His clients have included Fortune 500 companies, mid-size companies, non-profits, education and government. To find out more, contact Bob at or call him at (585) 305-7853. Bob’s website is

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