What Nobody Tells You about Consistency and Efficiency
For all the benefits of six-sigma, lean, JIT, etc. (and there are significant benefits,) you must not let the focus on efficiency drive out innovation and creativity. This is particularly…
Excellence at Work
Being excellent and efficient at getting things done is good. It’s what effective managers do. Being excellent at deciding which things to get done is critical. It’s what effective leaders…
How to Address Resistance to Accountability (or to any change)
Last week I heard from a teacher in the Boston area in response to my piece about accountability. She said, “Wow! This is what I do every day as a…
Do You Have An Accountability Absence?
A significant challenge for management today is accountability. You must count on people doing what is expected of them, and doing it on time. But despite how important this…