Do Values Matter?
There is a great story about Herb Kelleher at Southwest Airlines where “Fun” is one of the primary values. Apparently a customer didn’t like that
Monthly Archives: March 2015
Month: March 2015
Autocratic vs Self-Managed Teams
The next time you form a team, consider this: While both supervisor-led teams and self-managed teams can be just as productive, there is a one
When You Need to Change People's Behaviors
When working with leaders to change people’s behaviors, I’ve found the most effective approach is to appeal to rational self-interest and use carrots rather than