Month: April 2013

Preparing to launch

Boatyards are busy places in the Spring.  Every year I see people all having the same goal, to launch their boats, but with different styles: 

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Not Lovin' It So Much

McDonalds told franchisees last month that “service is broken.”  Rude employees, slow service, and a chaotic environment don’t lead to a good customer experience.  No

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Vision and Accountability

Vision and Accountability The qualities of outstanding leaders, those respected by the people they lead, have been detailed by thought-leaders over and over through the

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