Not Lovin' It So Much

McDonalds told franchisees last month that “service is broken.”  Rude employees, slow service, and a chaotic environment don’t lead to a good customer experience.  No doubt it’s quite a challenge…

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Vision and Accountability

Vision and AccountabilityThe qualities of outstanding leaders, those respected by the people they lead, have been detailed by thought-leaders over and over through the years.  What Drucker, Collins, Wheatley, Pink,…

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