What a week. The Boston marathon, the Texas explosion, letters sent to government officials with ricin. The bright side was the willingness of people to
McDonalds told franchisees last month that “service is broken.” Rude employees, slow service, and a chaotic environment don’t lead to a good customer experience. No
How to Create a Compelling Vision Vision statements should be compelling. They should paint a clear, vivid description of the organization in the future —
Vision and Accountability The qualities of outstanding leaders, those respected by the people they lead, have been detailed by thought-leaders over and over through the