Diagnosing Conflict

Conflict in the workplace has three primary sources.  The first two are most common:  Disagreement over objectives and differences over alternatives.  For example, Democrats and Republicans agree that the “fiscal…

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Appraisal vs. Coaching

There’s a significant difference between appraising performance and coaching performance.  Appraisal is judging the past while coaching has to do with the future.  While both are important, only coaching will…

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Listen Up!

During a heated election season, all the signs of weak communication and miscommunication are on full display.  One clear sign of a poor communicator is that he interrupts others.  In…

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