When technical skills are insufficient
A Wall Street Journal article last week caught my attention. It cited both surveys and industry discussion groups that have identified “soft skills” as a significant part of the current…
The Skills Needed to Survive Change
Kodak is a prime example of a dinosaur that thrived as long as the environment stayed the same, but did not have the skills to survive change. The resulting 30…
Diagnosing Conflict
Conflict in the workplace has three primary sources. The first two are most common: Disagreement over objectives and differences over alternatives. For example, Democrats and Republicans agree that the “fiscal…
Appraisal vs. Coaching
There’s a significant difference between appraising performance and coaching performance. Appraisal is judging the past while coaching has to do with the future. While both are important, only coaching will…
Listen Up!
During a heated election season, all the signs of weak communication and miscommunication are on full display. One clear sign of a poor communicator is that he interrupts others. In…